1. How long does shipping take?

Shipping times vary based on your location. Generally, orders are processed within 1 business days, and delivery takes between 1 and 5 days of shipping as a standard.

2. What are the shipping costs?

Shipping costs depend on your location and the size of your order. Shipping rates will be automatically calculated at checkout.

3. Can I track my order? 

Yes, once your order is shipped, you will receive a tracking number via email.

4. What should I do if my package is lost or damaged?

If your package is lost or damaged during transit, please contact our customer support team for assistance. We will work with the carrier to resolve the issue as quickly as possible.

1. What is your return policy? 

We offer refunds without requiring the product to be returned. To request a refund, please contact us within 30 days of receiving your order.

2. How do I request a refund? 

To request a refund, please reach out to us via the contact form. Include your order number and reason for the refund with proof of refund to which our team will verify your request.

3. Do you have an Honesty Clause?

Yes, to maintain fairness, we have a strict policy against fraudulent claims. If we determine that a refund request is dishonest or fraudulent, the refund will not be processed, and you may be charged an additional fee for dishonesty or legal action.

1. How do I find my size?

Please refer to our size chart available on each product page for detailed sizing information.

2. Are your products eco-friendly? 

We strive to use sustainable materials and practices. For specific product information, please refer to the individual product description or contact us.

1. Do I need an account to make a purchase? 

No, you can check out as a guest. Although we highly recommend creating an account which will allow you to track orders and save your information for future purchases.

2. What payment methods do you accept? 

We accept various payment methods including credit/debit cards, PayPal, and Apple Pay, and most recently shopify pay. All acceptable payments are located on the page footer, for any other inquiries feel free to contact us.

1. How can I contact customer service?

You can contact us through the contact form on this page or email us. We aim to respond to inquiries within 1-2 business days.

2. Where are you located?

We operate online and do not have a physical store location. For any inquiries, please use the contact information provided.

1. I’m having trouble with your website. What should I do?

If you’re experiencing issues with our website, please refresh the page or change browser.

2. Why can't I complete my order? 

If you're having trouble completing your order, make sure all required fields are filled out and that your payment method is valid. If the problem persists, try clearing your browser's cache or using a different browser. Contact us if you need further assistance.

3. Why isn't my discount code working? 

Ensure that the discount code is entered correctly and hasn't expired. If you still encounter issues, contact us.

4. How do I log into my account?

When you log into your account you will be prompted to enter your email, to which you will receive a One Time 6 Digit code that will allow for easier entry.

5. Why isn't my tracking number working? 

Tracking numbers may take up to 24 hours to become active. If your tracking number isn’t working after this period, please contact us for help.

6. What should I do if I encounter an error message? If you receive an error message, take a screenshot of the message and note any error codes. Contact us at with these details so we can diagnose and resolve the issue.

7. How can I improve my browsing experience? 

For the best browsing experience on our website, make sure your browser is up to date and that you have a stable internet connection. We recommend using the latest versions of Google Chrome, Firefox, Safari, or Microsoft Edge.

1. What if an item is out of stock?

If an item is out of stock it will be displayed on the product page, meanwhile you can sign up for restock notifications on the product page. We will notify you when the item becomes available again.

2. Do you restock items regularly? 

Yes, we regularly restock popular items. However, restock times can vary depending on demand and supply chain factors. Sign up for notifications or check back frequently for updates.

3. Can I pre-order an out-of-stock item? 

Currently, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications to be alerted when the item becomes available again.

4. Are all products always available? 

While we strive to keep all our products in stock, some items may be limited editions or seasonal and may not be restocked once sold out. Check the product description for details.

5. How can I find out when a new product will be available? 

Sign up for our newsletter or follow us on social media to stay updated on new product releases and restocks.

6. What should I do if I receive a restock notification but the item is still out of stock? 

If you receive a restock notification but find the item is still out of stock, it may have sold out again quickly due to high demand. Please contact us for more information.

7. Can I reserve an item that is low in stock?

 We do not offer reservations for items that are low in stock. We recommend purchasing the item as soon as possible to avoid missing out.

8. Do you offer backorders for out-of-stock items? 

We currently do not offer backorders. Please sign up for restock notifications or check back regularly to see if the item becomes available again.

9. How do I know if an item will be discontinued?

 Items that are being discontinued will be marked as such on the product page. If you have questions about the availability of a specific item, please contact us.